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Partnering with ID Management, SR-Bank in Rogaland, Norway, has deployed Blue Prism’s pioneering RPA technology as part of a pilot program to automate back-office tasks and reduce both manual labor and process costs. According to Accenture, roughly 40 percent of the labor market in banking and financial services will be reallocated to robots. Read more in the article for DNgründer here.
Chief Marketing Officer Pat Geary to Speak in Panel Discussion on The Future of Work
Today, Blue Prism is attending the HfS Working Summit for Service Buyers, where luminaries and business leaders of the sourcing industry will gather to share knowledge and best-practices in the ever-changing “as-a-service-economy.” The summit, which is sponsored by leading analyst authority and global network for IT and business services, HfS Research, will run December 1–2 at the Charles Hotel in Harvard Square, Cambridge, Massachusetts.
The theme of this year’s HfS Working Summit is “Defining and Realizing Business Outcomes.” Blue Prism CMO Pat Geary will serve as a panelist in a discussion on the future of work, where he will underscore the impact of robotic process automation, as well as its importance in the evolving labor market. The panel, which is scheduled for 3:15 p.m. on Wednesday, December 2, will also include John Healy, vice president and managing director, Kelly Services and Madelein Smit, CIO, Intertrust Group.
The HfS Working Summit attracts business and technology strategists and analysts across all industries, as well as senior and c-level executives for companies including Genpact, Staples and Salesforce. More information on the summit agenda and speakers may be found on the event website here.
Hexaware Technologies Ltd., a global provider of IT, BPO and consulting services announced that the company has entered into a strategic partnership with Blue Prism, the leading developer of robotic process automation (RPA) software, to transform support processes by enabling rapid automation of manual, rules based, back office administrative processes through RPA.
“We are delighted to partner with Hexaware and work together to pioneer the RPA market within the BPO sector,” said Alastair Bathgate, CEO of Blue Prism. “There is a tremendous potential for increased productivity and massive savings in this space, and we are excited to play an integral role in helping to realize those opportunities. Our partnership will bring significant benefits to clients of both companies.”
Hexaware plans to integrate Blue Prism’s platform within its cognitive services delivery portfolio to help clients increase operational productivity. The cognitive and learning capabilities of the platform allow it to easily absorb routine processes as well as learn from natural language interactions in order to solve customer problems and respond successfully to a wide range of queries. Combined with Hexaware’s extensive knowledge of technology and business process change, this allows enterprises to improve speed, quality and consistency of service delivery and incident remediation while reducing costs and manual intervention associated with routine services.
“The technological advancements made in the recent years have left a huge window of optimization opportunity which is not addressed effectively by many of the service providers. We are working with Blue Prism and other partners in the ecosystem to automate and augment business processes across a broad range of functions. This enables companies to build more efficient workforces that use cognitive “aids” to improve customer service, client service delivery, workforce productivity and the ability to manage ever-growing amounts of data. We have no fear of cannibalization and have automated numerous processes. We expect to hyper focus on our RPA competency further to support enhanced offerings to existing and new customers,” said Chinmoy Banerjee, Global Head, Business Process Services, Hexaware Technologies.
About Blue Prism Limited:
Formed by process automation experts, with offices in London, Manchester, Miami and Chicago, Blue Prism has pioneered the development of robotic process automation software for clerical and administrative automation. The company currently operates in the BPO, Government, Financial Services, Energy, Telco and Healthcare sectors and was named a Gartner cool vendor in 2013. More information is available
Hexaware is a leading global provider of IT, BPS and consulting services. The Company focuses on key domains such as Manufacturing, Retail, Education, Telecom, Banking, Financial Services, Capital Market, Healthcare, Insurance, Travel, Transportation and Logistics. Our business philosophy, “Your Success is Our Focus”, is demonstrated through the success we ensure for our clients. Hexaware focuses on delivering business results and leveraging technology solutions by specializing in Application Development & Maintenance, Enterprise Solutions, Human Capital Management, Business Intelligence & Analytics, Quality Assurance and Testing Services, Remote Infrastructure Management Services and Business Process Services. Founded in 1990, Hexaware has a well-established global delivery model armed with proven proprietary tools and methodologies, skilled human capital and SEI CMMI-Level 5 certification. For additional information logon to: http://www.hexaware.com
Safe Harbor Statement:
Certain statements in this press release concerning our future growth prospects are forward-looking statements, which involve a number of risks, and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding fluctuations in earnings, our ability to manage growth, intense competition in IT services including those factors which may affect our cost advantage, wage increases in India, our ability to attract and retain highly skilled professionals, time and cost overruns on fixed-price, fixed-time frame contracts, client concentration, restrictions on immigration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks, our ability to successfully complete and integrate potential acquisitions, liability for damages on our service contracts, the success of the companies in which Hexaware has made strategic investments, withdrawal of governmental fiscal incentives, political instability, legal restrictions on raising capital or acquiring companies outside India, and unauthorized use of our intellectual property and general economic conditions affecting our industry.
UK local government authority pilots RPA program to enhance revenue collection workflow and deliver best-in-class experiences
While public sector organizations have historically been hesitant to adopt emerging technologies, government entities in the United Kingdom are increasingly leaning toward innovative tools due to mounting financial pressures, major welfare reforms and growing pressure on citizen-facing services. This pressure is especially felt in revenue collection, which has become increasingly critical and resource heavy in the wake of major revenue reforms introduced in the last parliament. Having observed the success seen by RPA users in the private sector – marked by highly efficient back-office processes and greater opportunities for people to focus on complex, strategic work – arvato’s local government client determined to deploy RPA in its revenue department to enhance collection processes and improve service.
Leveraging Blue Prism’s cutting edge software, arvato automated several core transactional processes within the authority’s revenue department. The automated processes varied in complexity – from signing up people to direct debit payment for Council Tax, to indexing documents and assigning them to specific workflows. The processes typically involved laborious tasks including scanning documents and manually uploading information into several disjointed back-office platforms.
To date, the pilot has proved RPA to be a tremendously valuable tool in enhancing back-office workflow and enabling employees to rededicate themselves to frontline service. The pilot proved the processes could be handled virtually in the majority of cases, with 100 percent accuracy and a significant increase in speed. In addition to speeding up the revenue collection processes, RPA has also presented the opportunity to alleviate burdens brought on by the steep increase in more complex inquiries, redirecting mundane work to virtual resources and freeing up people to focus on business-critical initiatives.
“Providing effective public service is going to become more and more demanding,” said Debra Maxwell, CEO, CRM & Public Sector, arvato UK & Ireland. “To mitigate burdensome tasks and deliver optimal frontline experiences, public sector organizations must rely on innovative resources that will help them not only stay afloat, but help citizens to the best of their ability.”
Alastair Bathgate, CEO of Blue Prism, added: “Every day we are seeing more applications of our software robots. With private sector companies across industries well underway in using the technology to achieve real results and gain market advantage, it’s exciting to have the technology start to find its place in the public sector.”
Ovum has released a new whitepaper that explores the evolving robotic process automation (RPA) market, and how service providers and enterprises should roll out RPA technology to experience maximum value.
This paper builds on the mounting understanding that RPA is entering a new phase of maturity. Once a cost-effective tool for completing repetitive tasks, RPA technology has graduated to become a scalable solution for executing complex processes and achieving meaningful outcomes. Service organizations and enterprises can leverage RPA to integrate systems, adapt business processes, rapidly scale and deliver dynamic services more securely, robustly and with greater control.
To take advantage of these opportunities, Ovum has created a framework for optimizing RPA use. The firm highlights key recommendations such as:
- Starting with mundane processes before expanding deployment
- Expanding RPA beyond the IT function; business people should be involved from the onset of implementation
- Preparing for business change by involving people who will be impacted by the virtual workforce
- Considering architecture and governance; ensure compatibility with existing operating models to deliver a seamless transition with existing BMPS and EAI solutions
Ovum also advocates evaluating and comparing RPA offerings before selecting a technology. The firm suggests exploring factors such as design time services, run time services and security and audit services.
By taking a smart RPA approach, organizations will be able to easily implement a virtual workforce and experience best-in-class results. The full whitepaper can be downloaded here.
The Outsourcing Unit at London School of Economics (LSE) has unveiled the fourth installment of its RPA research in a report titled, “The IT Function and Robotic Process Automation. ” The latest report co-authored by Professors Leslie Willcocks and Mary Lacity as well as Senior Visiting Research Fellow Andrew Craig, follows three case studies to debunk common misconceptions about RPA technology and the virtual workforce, and offers insight into how they can be effectively leveraged to automate opportunities and maximize overall business value. Learn more in the release below:
London School of Economics Releases Report on RPA and the IT Function
New report leverages insight from early adopters to explain how the IT function can evaluate and deploy RPA as an enterprise-wide virtual workforce platform
Blue Prism, the leading developer of enterprise Robotic Process Automation (RPA) software, today announced that the Outsourcing Unit at London School of Economics (LSE) has unveiled the fourth installment of its RPA research on the use and value of RPA. The report, titled “The IT Function and Robotic Process Automation,” debunks common misconceptions about RPA technology and the virtual workforce, and offers insight into how they can be effectively leveraged by IT to realize automation opportunities and maximize overall business value.
“The IT Function and Robotic Process Automation” paper follows three case studies conducted by LSE Professor of Technology Work and Globalization Leslie Willcocks, University of Missouri Curators’ Professor Mary Lacity (visiting professor at LSE) and Senior Visiting Research Fellow Andrew Craig. These studies share how Blue Prism customers in the telecom, business process services and energy industries have deployed and benefited from RPA technology.
Drawing on these case studies, the latest LSE report addresses common concerns and questions amongst IT professionals when it comes to RPA. These concerns involve confusion around the role of software robots; striking the right balance of time, resources and quality; and minimizing risks of “shadow” arrangements, such as loss of control over architecture, security and deployment.
Based on exchanges with early RPA adopters who have reported benefits related to process efficiency, accuracy, regulatory compliance, reliability, cost and improved customer satisfaction, LSE imparts tried and tested methods for navigating potential challenges, including:
- Establishing business RPA alignment
- Defining the organizational design and role of Head of RPA
- Forming an RPA governance board to manage demand pipeline and assess RPA opportunities
- Agreeing on RPA delivery methodology and the tracking of its correct use
“Our in-depth case work and interviews show misunderstanding about enterprise RPA’s attributes and how it fits within corporate IT architectures, infrastructures, skill sets, governance and security procedures,” said Leslie Willcocks. “It was important for us to clarify these points and highlight how IT can properly manage RPA to mitigate core challenges and optimize performance.”
Blue Prism CEO Alastair Bathgate added, “Enterprise strength RPA is still a maturing market. As with any young market, there is confusion around its use and value, so we are very pleased with the work the LSE Outsourcing Unit team is doing to educate enterprises – and specifically IT professionals – about the tremendous benefits of using RPA to create a virtual workforce. We hope that through this research, IT professionals will embrace the potential for the technology and follow the steps outlined by LSE to enhance performance and secure that competitive advantage.”
The full “IT Function” report can be found here along with the first three case studies.